Know about switching between Air Asia call centres to resolve complaints
The Air Asia call center is the key to solving your various problems. Through this call center, you can get various information and instructions regarding everything and all the flight issues you need. Indeed, sometimes obstacles can arise when you are going to fly.
This call center is basically made to make it possible for customers to report and communicate many things more quickly and practically without having to go directly to the airline office. No matter where you are and at any time, you can easily contact AirAsia airlines.
Basically, AirAsia itself is a kind of airline originating from Malaysia. The airline has been able to transport passengers on travel routes around the world such as on the Asian continent, Australia and even Europe. For the airline’s own offices are spread across many different countries including Indonesia itself.
However, as the age of development and technology becomes much more complex, AirAsia increasingly offers convenience to its customers including communication and reporting services. As a result, AirAsia no longer uses air asia call centers manually, but is more online.
Then Where is the Manual Call Center in Redirects?
If previously every customer could contact AirAsia and AirAsia X Flight services on Monday to Sunday, now AirAsia no longer uses manual services for its customers. AirAsia has moved all forms of complaints and communications to more complex forms.
Air Asia’s more sophisticated call center service certainly uses a more automated online system where everyone has easier access and even easier to get the answers they want without having to wait long. This service is called AirAsia live chat, or auto chat.
Not only through automated chat, to be able to contact the airline, you can also take advantage of many other social media platforms. For example, you can contact the airline through AirAsia’s official account via Twitter or Facebook Messenger. Of course it’s pretty accessible, isn’t it?
Another Air Asia call center method that can be used to contact AirAsia is traditional chat through the airasia official website. Of course, although it is not directly served by employees, the airline communication service is still easily accessible and can still help you.
Learn more about AirAsia’s AVA live chat
As explained before, one way to get customers to contact the airline is through live chat or live chat via chat medium. AirAsia itself has named this method AirAsia Virtual Allstar aka AVA live chat which is easily accessible.
Live chat, an alternative to air asia call center, comes in the form of virtual assistants equipped with Artificial Intelligence (AI) that can simulate live chats. When used, you will not interact directly with employees or employees but are handled by an autoresponder chatbot.
Even though you answer automatically, you don’t need to worry because the answers that will be given by this live chat will still be quality and satisfactory as long as the questions you ask are included in common and general questions. The medium is also fluent in about 11 languages, making it easier for you.
You don’t have to be embarrassed to communicate through this medium even though the airline is from abroad. Because, the language you will use will surely be understood by the technology used in this Live Chat. You may also feel another advantage, which is the unlimited time to contact the airline.
If in the past when you were still using the air asia call center manually, you could only get in touch between 06:00 and 22:00, then here you have no time limit. This live chat service is valid daily and at all times as it does not hire employees in this section. Easy, right?
How to access the actual AirAsia AVA live chat
To be able to access AVA live chat is very easy. You only need a stable internet connection and a utility device. After that, you can visit the official websites of AirAsia airlines. Go to the internal support page. Once logged in, you will find the live chat icon in the lower left corner.
Click on the air asia call center button as live chat and you will be connected directly to live chat. If you want easier live chat access, you can also download the AirAsia service app on your mobile phone. There is also a live chat service here.
Not only through its website, mobile app, Facebook and Twitter, AirAsia recently planned to further expand this chatbot service that can also be accessed on Whatshapp and WeChat app. Both are very close to the user so it will definitely be easier to access.
You can choose the platform on which you want to contact AirAsia if you have problems or other problems. While it’s immediate and sophisticated, you can still make manual calls with employees, but this will usually go through a fairly lengthy process.
What are the things thatcan be helped through live chat?
It has previously been explained, because it does not use the services of employees in the latest call center service of air asia , the answers given by this chatbot are generic and depend on the questions that are usually asked. Therefore, you must also understand what are the things that can be answered correctly by live chat.
Things that you can ask via live chat include booking or changing tickets, how to buy baggage, information related to flight status, information about AirAsia promotional requirements, and even how to buy in-flight meals. You can also choose your seat through this live chat.
Through this live chat, as a passenger, you can also request a refund when canceling your flight ticket. You can also get the latest information regarding AirAsia airlines here. Everything has become very complete and suitable to make it easier for you to use this flying service.
However, another thing that you should also pay attention to is how to ask. Since you’re not talking to a real person, you may ask questions that are too long. Usually, you just need to enter keywords to get information about what you want to know.
For example, in this case you want to know the information about the registration, then you can just write the registration keyword on the live chat that you are using. After that , you will get a reply and you just have to follow the process afterwards . It’s pretty easy and simple, yes!
If using this live chat service still can’t be satisfying, you can still connect directly with AirAsia airline employees even though it takes a lot of time. In essence, even if you no longer use a manual Air Asia call center , you can still communicate with the airline more easily.